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Position Description

Schedule: 3:15pm to 11:45pm (Full-Time 40 hours per week).

Summary:

The Supervisor, Order Fulfillment and Shipping is responsible for the day to day operations of Order Fulfillment and Shipping on an assigned shift. This position is responsible for developing and deploying tactical strategies to meet the shift’s daily, weekly, & monthly order fulfillment objectives.
Main Duties & Responsibilities:

● Supervise FC employees and the order picking and shipping processes in accordance with Matouk policies and procedures to deliver optimal quality and profitability in the assigned work centers.
● Direct employees and staff the operations accordingly to ensure the on-time delivery of orders across multiple sales channels.
● Review productivity, KPI, and quality reports to ensure the FC is meeting pre-established targets. Utilize data to develop strategies for continuous improvement.
● Develop and deploy countermeasures, corrective actions, and best practices to drive results and improve the Fulfillment Center’s overall performance.
● Enforce safety policies and procedures (both in-house and regulatory). Engage employees to promote a proactive safety culture.
● Assist with the establishment of long-term operational strategic plans. ● Maintain open lines of communication between employees and management. ● Ensure all resources and assets are used efficiently and correctly.
● Manage cycle count process to ensure inventory accuracy.
● Work collaboratively with all of the operations’ stakeholders.
Quality Control & Delivery Metrics
● On-Time Delivery (Multiple Sales Channels)
● Orders Picked / Day, Orders Shipped / Day
● Inventory Accuracy
● Return Rate
● Aged / Obsolete Inventory

Qualification Requirements:

● Associates degree or 5-10 years’ experience working in Fulfillment
● Strong oral and written communication skills
● Experience and working knowledge of ERP systems, as well as PC applications (Word, Excel etc.)
● Positive employee relations skills; ability to direct, coach, support, and delegate and maintain morale
● Possess a sense of urgency required to work in a deadline driven environment